Job Details

Key Responsibilities

Printing and Scanning Services

• Assist students and faculty with laser and wide-format printing, scanning, and document preparation.

• Troubleshoot and resolve printer maintenance issues, including replacing ink cartridges, print rolls, and maintenance boxes.

• Manage printing supplies inventory, track usage, and coordinate with Manager ( LeMark McPherson)   for restocking.

• Operate and maintain ID card printing equipment, including ribbon replacement and card stock management.

• Perform print finishing tasks such as cutting large prints and delivering them to the appropriate department.

• Provide basic guidance on color optimization, document resizing, and minor photo editing to assist students with print production.

Technical Support & Troubleshooting (Tier 1)

• Provide Tier 1 support for faculty, students, and staff, assisting with basic IT and AV troubleshooting.

• Troubleshoot audio-visual (AV) issues in classrooms, ensuring proper connection and sound quality.

• Assist with screen mirroring and laptop connectivity for classroom presentations.

• Help students and faculty with account and login issues, including OnePratt password resets and access troubleshooting.

• Utilize the Salesforce ticketing system to log, categorize, and monitor technical support requests.

Lab Maintenance & Operations

• Ensure computer labs remain clean and orderly, regularly sanitizing workstations, keyboards, and monitors.

• Open and close classrooms according to the schedule and enforce lab policies.

• Check-in and check-out equipment for students as needed.

• Assist with AV setups and breakdowns for classroom use.

Software & Application Support

• Assist with software applications such as:

  • Adobe Creative Cloud (Photoshop, Illustrator, InDesign, etc.)

  • Microsoft Office Suite

  • CorelDRAW and other design-related tools

• Help troubleshoot software-related issues affecting printing and design workflows.

General Support & Administration

• Assist IT staff in handling walk-up and phone inquiries at the 5th-floor helpdesk.

• Support Lab Managers with daily operations and assist the Associate Director with light office work.

• Attend mandatory meetings and training sessions for ongoing development.

• Supports all seven 7 floors at PMC

Required Qualifications

• Strong organizational skills and ability to maintain a clean and functional workspace.

• Excellent communication skills (both verbal and written) for assisting students and faculty.

• Basic familiarity with Office suites and a willingness to learn Adobe Creative Cloud applications.

• Ability to follow directions, meet deadlines, and collaborate effectively in a team setting.

• Punctuality and reliability are essential.

Preferred Qualifications

• Previous customer service, IT support, or academic computing experience is a plus not a requirement.

• Interest in digital media, design, printing, or computer technology.

• Strong problem-solving skills and initiative in resolving minor technical issues.

Work Conditions & Expectations

• Work in a customer-facing environment, maintaining professionalism and courtesy at all times.

• Be available for scheduled shifts and willing to cover additional shifts when needed.

• Opportunities for skill development 

• This position is an excellent opportunity for students to gain hands-on experience in academic computing, enhance technical and communication skills, and can advance within Pratt’s IT and digital media ecosystem and other departments outside of Pratt.